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1 - Where can I find the fixes list integrated between two PcVue versions?

You can download release notes information for each PcVue version in our KB portal / version information category.
If you can’t access to the KB, please contact your sale representative.

3 - I use an Applicom board (woodhead-molex) which is no more running, how can I fix this issue

You will find in the KB several articles concerning woodhead communication boards, if your problem persists you can contact your local HotLine call center

4 - Can PcVue run as a service ?

PcVue can run as service, to know how to activate this configuration you can refer to the help online of PcVue (Deployment -> Deploying server applications -> Running the Supervisor as a Windows service), or follow the instruction at the following link KB527.

5 - How can I switch from Runtime mode to Development mode on PcVue ?

From the 'Mode' Menu select the desired mode, otherwise right click on your mouse, and select the desired mode.

7 - I need to give remote access to PcVue technical support, which software tool do I have to install?

We use TeamViewer. If you don’t have it already installed, our tech support team will send you a team viewer Quick support link  (free access) in order for them to take remote control on your computer.

8 - I would like to find technical advanced information about PcVue on the web, where can I find information?

If you are looking for technical information concerning PcVue, you will find most answers in the KB.
You must own a valid maintenance contract (CPP, Gold or platinum) to access to our KB.
You can otherwise follow our videos tutorials on our Youtube Chanel.

9 - Can PcVue run on Linux ?

PcVue can not run in Linux environment.
ARC Informatique, the PcVue editor, is Microsoft Certified Partner, which ensures its associates’ level of expertise and compliance to Microsoft technologies.
Only operating systems that belong to Microsoft Windows family are likely to run PcVue.
For the list of supported OS for a given PcVue version, refer to the « Readme » file / System requirements section. See Item 4 of this FAQ.

10 - Is PcVue compatible with a Virtual Machine such as VMware or Hyper-V ?

PcVue is fully compatible with virtualized environments such as VMware or Hyper-V.
Further information may be found at the following link