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1 - How to use a PcVue Software license ?

Step1 : Get the License Utility software . You can find it on PcVue\Bin directory , RmLicMgr.exe file, or download it from the Technical support website.
Step2 : Generate the Host machine signature .DAT (ie the machine  or virtual machine you will install PcVue). To generate the signature file on the target machine you must install the PcVue License Utility (standard PcVue installation or stand-alone installation). Then, you must create a shortcut to the License Utility (licutil.exe) and add the argument -software on the command line. This argument is used to bring up a menu dedicated to software license management in the License Utility.
You have to select the entry "Computer signature ..." and fill the information fields displayed in the generation form of the signature. When you validate the dialog box, Signature<machine name>.dat is created containing the signature of the machine as well as the filled information.
Step3 : Send the signature file Signature<machine name>.dat generated to your usual sales contact for activation request
Step4 : Our logistic department will send you a License protection file (lic.dat or lic<serialnumber>.dat)
Step5 : Copy it on the Host machine into the ETC directory of PcVue
Step6 : Run PcVue

PcVue Solutions License Procedure (pdf)

2 - Where can I find the fixes list integrated between two PcVue versions?

You can download release notes information for each PcVue version in our KB portal / version information category.
If you can’t access to the KB, please contact your sale representative.

4 - I use an Applicom board (woodhead-molex) which is no more running, how can I fix this issue

You will find in the KB several articles concerning woodhead communication boards, if your problem persists you can contact your local HotLine call center

5 - Can PcVue run as a service ?

PcVue can run as service, to know how to activate this configuration you can refer to the help online of PcVue (Deployment -> Deploying server applications -> Running the Supervisor as a Windows service), or follow the instruction at the following link KB527.

6 - How can I switch from Runtime mode to Development mode on PcVue ?

From the 'Mode' Menu select the desired mode, otherwise right click on your mouse, and select the desired mode.

8 - I need to give remote access to PcVue technical support, which software tool do I have to install?

We use TeamViewer. If you don’t have it already installed, our tech support team will send you a team viewer Quick support link  (free access) in order for them to take remote control on your computer.

9 - I would like to find technical advanced information about PcVue on the web, where can I find information?

If you are looking for technical information concerning PcVue, you will find most answers in the KB.
You must own a valid maintenance contract (CPP, Gold or platinum) to access to our KB.
You can otherwise follow our videos tutorials on our Youtube Chanel.

10 - Can PcVue run on Linux ?

PcVue can not run in Linux environment.
ARC Informatique, the PcVue editor, is Microsoft Certified Partner, which ensures its associates’ level of expertise and compliance to Microsoft technologies.
Only operating systems that belong to Microsoft Windows family are likely to run PcVue.
For the list of supported OS for a given PcVue version, refer to the « Readme » file / System requirements section. See Item 4 of this FAQ.